Listen

Are you listening to your clients? Really listening?

 Do you document their calls and the reason for the call? Do you know how many of them have the same problem or question?

 Do you know which customers are actively engaged with your company and employees? And which are just happy with the base level of service?

 By documenting their customer service questions, training requests, and all other inquiries, your customers will tell you what they want and how to improve your services & products. If multiple customers have the same question about how to do something with your existing product, it’s probably an area you need to focus on. If multiple customers call asking if the product/service can do something it doesn’t currently do, that capability should be added to the next round of improvements.

 If new customers have a question about billing or other things related to their new product or service, it’s something that should be added to the new customer onboarding plan.

 If you truly listen to your customers, they’ll help you improve your business and better retain existing customers. And they just might help you discover the next problem to solve to gain new customers.

Feeling overwhelmed by your business needs? Did you find a problem and don’t know where to start? Need help implementing a plan to achieve your goals? Contact Beck Insights (www.beckinsights.com) and we'll work together to determine the right solution for you.